Frequently Asked Questions
Everything you need to know about your Gym Plus experience.
How long does shipping take for heavy gym equipment?
Standard shipping for accessories takes 3-5 business days, while heavy equipment like racks and treadmills typically arrives within 7-10 business days via our specialized freight partners.
What is your return policy on fitness apparel?
We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that for hygiene reasons, water bottles and sweatbands cannot be returned.
Do you offer assembly services for home gyms?
Yes, we provide professional assembly services for an additional fee. You can select the 'Expert Assembly' option at checkout for all large equipment purchases.
Are your supplements and proteins third-party tested?
Absolutely. All supplements sold at Gym Plus undergo rigorous third-party testing to ensure purity, potency, and the absence of banned substances.
Do you offer commercial discounts for gym owners?
Yes, we have a dedicated B2B program for fitness centers and studios. Please contact our sales team at [email protected] for bulk pricing and custom quotes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.